Privacy Notice for SMS Communication

Effective Date: March 1, 2026

Crosstown Management Corp., Crosstown Realty Inc., Crosstown Maintenance Co. Inc., Crosstown Companies (“we,” “us,” or “our”) are committed to protecting your privacy. This notice describes how we collect, use, and share information when you communicate with us via SMS text messages.

  1. Information We Collect:

When you opt-in to receive SMS text messages from us, we may collect the following:

  • Mobile Phone Number: The phone number you provide when subscribing to receive SMS communications.
  • Message Interaction Data: This includes data related to your interactions with our SMS messages, such as delivery status (e.g., delivered, failed), timestamps of message sending and receipt, and the content of responses or replies you send us.
  • Consent Information: We record details of your consent to receive SMS messages, including the date and time of opt-in, and the method by which you consented (e.g., keyword reply, web form).
  1. How We Use Your Information:

We use your information solely for:

  • Resident and Community Communications: To send SMS messages related to resident and community communications, including updates, notices, alerts, service information (e.g., maintenance schedules), and payment-related reminders or confirmations.
  • Responding to Inquiries/Requests: To respond to messages or requests you send via text. We may retain a copy of your message content for customer service purposes.
  1. Information Sharing:

We do not sell or share your mobile number with third parties for marketing purposes.

We may share information with trusted service providers that assist in delivering text messages on our behalf (e.g., Twilio, MessageBird). These providers are contractually obligated to safeguard your information and use it solely to provide messaging services. We utilize Twilio for SMS delivery.cTheir privacy policies can be found here.

  1. Data Security:

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  1. Your Rights & Choices
  • Opt-Out/Unsubscribe: You may opt out of SMS communications at any time by replying “STOP” to any message you receive from us. Upon receiving your STOP request, we will promptly cease sending SMS messages within 48 hours. We may send a confirmation message indicating that you have been unsubscribed.
  • HELP Command: For assistance with our SMS program, including information about opt-out procedures or other inquiries, reply “HELP” to any message you receive from us.
  1. Changes to this Privacy Notice:

We may update this Privacy Notice periodically. We will post any changes on this page and indicate the “Effective Date” of the revised notice. We encourage you to review this notice from time to time.

  1. Contact Us:

If you have questions or concerns about this Privacy Notice, please contact us at:

Crosstown Management Corp.,
97-77 Queens Blvd Suite 1120
Rego Park, NY 11374
info@ctnyc.com
Phone: 718-937-8100
Fax: 718-937-8124